Refund After Approval
Refunds are processed after the returned product has been received, inspected, and approved where a return is required.
ToyDost customer care
Refund Policy
If a refund is approved, we want the process to be simple and clear. This page explains when refunds are available, what amount is refunded, and how and when you will receive your money.
Last updated: August 8, 2026
5 Business Days
Processing Time
ToyDost will normally process an approved refund within 5 business days after approval.
COD Refund Options
For Cash on Delivery orders, approved refunds can be sent through bank transfer, JazzCash, or Easypaisa.
Clear Delivery Rules
Delivery charges are refunded when appropriate if ToyDost or the product is at fault. Change-of-mind orders are not eligible for a refund.
How much will be refunded?
The amount refunded depends on why the order is being refunded.
| Situation | Product amount | Original delivery charge | Return delivery |
|---|---|---|---|
| Changed your mind | Not refundable | Not refundable | Not applicable |
| ToyDost sent the wrong item | Eligible amount refunded | Refunded where applicable | Paid by ToyDost |
| Product arrived damaged | Replacement first or eligible refund | Refunded where applicable if a refund is issued | Paid by ToyDost |
| Genuine manufacturing defect | Replacement first or eligible refund | Refunded where appropriate if a refund is issued | Paid by ToyDost for an approved defect |
| Customer damaged or misused product | No refund under this policy | Not refunded | Not covered |
Changed your mind
- Product amount
- Not refundable
- Original delivery charge
- Not refundable
- Return delivery
- Not applicable
ToyDost sent the wrong item
- Product amount
- Eligible amount refunded
- Original delivery charge
- Refunded where applicable
- Return delivery
- Paid by ToyDost
Product arrived damaged
- Product amount
- Replacement first or eligible refund
- Original delivery charge
- Refunded where applicable if a refund is issued
- Return delivery
- Paid by ToyDost
Genuine manufacturing defect
- Product amount
- Replacement first or eligible refund
- Original delivery charge
- Refunded where appropriate if a refund is issued
- Return delivery
- Paid by ToyDost for an approved defect
Customer damaged or misused product
- Product amount
- No refund under this policy
- Original delivery charge
- Not refunded
- Return delivery
- Not covered
1. Change of Mind
ToyDost does not provide a refund or accept a return or replacement simply because a customer changes their mind after receiving the correct product in the condition described.
This includes no longer wanting the product, a child not liking it, ordering accidentally, finding it cheaper elsewhere, or expecting something different despite the listing being accurate.
This rule does not affect eligible claims involving an incorrect, damaged, incomplete, or genuinely defective product.
2. Refunds when ToyDost or the product is at fault
If ToyDost sends the wrong product, or an item arrives damaged, incomplete, or with an approved genuine manufacturing defect, we will work to correct the problem.
Depending on the situation, we may first offer:
- the correct item;
- a missing item or part;
- a replacement product; or
- another reasonable solution.
If an eligible refund is approved instead, ToyDost will refund the appropriate amount and cover approved return delivery costs where ToyDost or the product is responsible.
Where appropriate, the original delivery charge may also be included in the refund.
3. Replacement before refund for defects
For genuine manufacturing defects, ToyDost normally tries to provide a working replacement first.
If a suitable replacement is unavailable, cannot reasonably be provided, or is not an appropriate solution in the circumstances, an eligible refund may be offered.
Our goal is to solve genuine product problems fairly while keeping the process simple for the customer.
4. How COD refunds are paid
Because Cash on Delivery orders are paid at delivery, approved COD refunds cannot normally be returned through the courier as cash.
For approved COD refunds, ToyDost may send the refund through:
- bank transfer;
- JazzCash; or
- Easypaisa.
Our support team will request the information needed to send the refund.
Please make sure the account details you provide are correct.
5. Refund processing time
Where a returned product is required, the refund process begins after the product reaches ToyDost and is inspected.
Once a refund is approved, ToyDost will normally process it within 5 business days.
After we send the refund, the time it takes to appear in your bank, JazzCash, Easypaisa, or other account may depend on the payment provider.
If additional information is required, our support team will contact you.
6. Cancelled orders
If a Cash on Delivery order is cancelled before payment is collected, there is normally no refund to process because no payment has been received by ToyDost.
If ToyDost introduces prepaid payment methods in the future, refunds for prepaid cancelled orders will be handled according to the payment method and applicable refund conditions.
7. If a return does not pass inspection
Where a return is required for an otherwise eligible claim, ToyDost will inspect the product and the reported issue.
A refund may be declined if the inspection shows that:
- the reported issue cannot be verified;
- the damage was caused after delivery by an accident, crash, misuse, water, incorrect handling, or normal wear;
- required parts or accessories were not returned; or
- the claim otherwise does not meet the applicable policy conditions.
If there is a problem with an eligible return, ToyDost will contact you and explain the reason before closing the request.
8. Partial refunds
In some unusual situations, only part of an order may require a refund.
For example, if one item is missing from a multi-item order but the remaining items were delivered correctly, the refund or replacement may apply only to the affected item.
ToyDost will explain any partial refund clearly before it is processed.
9. Sale and Final Sale products
Products purchased at a discount can still qualify for a remedy if they arrive incorrect, damaged, incomplete, or genuinely defective.
A product marked 'Final Sale' is still covered by the genuine-issue protections described in this policy.
A sale or Final Sale label does not remove remedies that may apply when there is a genuine problem with the order or product.
Refund policy questions
How long does a refund take?
Once an eligible refund is approved, ToyDost normally processes it within 5 business days. Your payment provider may take additional time to show the funds in your account.
How will I receive a refund for a COD order?
Approved Cash on Delivery refunds can normally be sent by bank transfer, JazzCash, or Easypaisa.
Is the delivery fee refunded?
If ToyDost or the product is at fault and a refund is approved, the original delivery charge may also be refunded where appropriate. Orders without a genuine issue are not eligible for a refund simply because the customer changes their mind.
Will I get a refund immediately after sending the product back?
No. Where a return is required, the product must first reach ToyDost and be inspected. We will then confirm whether the refund is approved.
Can I get cash from the courier as my refund?
Normally no. COD refunds are handled directly by ToyDost through an approved refund method such as bank transfer, JazzCash, or Easypaisa.
What happens if a replacement is available?
For an approved manufacturing defect, ToyDost normally offers a suitable replacement first. If a suitable replacement is not available or is not appropriate, an eligible refund may be offered.
Need help with a refund?
If you already have an approved return or refund request and need help, contact ToyDost customer support.
These policies are designed to explain ToyDost's return, replacement, and refund process clearly. Nothing on these pages is intended to limit any rights or remedies available to customers under applicable law.