48 Hours
Damaged or Wrong Order
If your order arrives damaged, incorrect, incomplete, or with missing parts, please contact us within 48 hours of delivery.
ToyDost customer care
Return & Replacement Policy
We want your ToyDost order to arrive exactly as expected. If something is wrong with your order, this page explains which genuine issues are eligible, who pays the delivery cost, and how we will help.
Last updated: August 8, 2026
7 Days
Manufacturing Defects
If a genuine manufacturing defect appears during initial testing, contact us within 7 calendar days of delivery.
Not Eligible
Change of Mind
Correct products received in the condition described are not eligible for return, replacement, or refund simply because the customer changes their mind.
We Pay When It Is Our Fault
If the product is damaged, defective, incomplete, or incorrect because of ToyDost or the product itself, ToyDost will cover the approved return or replacement delivery cost.
Find your situation
Different problems need different solutions. Find the situation that matches your order below.
| Situation | Request time | What happens | Return delivery | Result |
|---|---|---|---|---|
| The correct product arrived in proper condition, but I changed my mind | Not eligible | A correctly delivered product without a genuine issue cannot be returned simply because it is no longer wanted or expectations changed despite an accurate listing. | Not applicable | No return, replacement, or refund |
| I received the wrong item | Within 48 hours | We will verify the issue and arrange a replacement or eligible refund. | Paid by ToyDost | Replacement or refund |
| My item arrived damaged | Within 48 hours | Send us clear photos or video showing the issue. Once verified, we will arrange a replacement or eligible refund. | Paid by ToyDost | Replacement or refund |
| Something is missing | Within 48 hours | Contact us if a product, accessory, or included part is missing from your order. | Paid by ToyDost when a return is required | Missing item, replacement, or other suitable solution |
| The product has a manufacturing defect | Within 7 days | We will verify the defect. We normally offer a replacement first. If a suitable replacement is not available, an eligible refund may be offered. | Paid by ToyDost for approved genuine defects | Replacement first, refund when appropriate |
| I damaged the product after receiving it | Not eligible | Damage caused by accidents, crashes, misuse, water, incorrect handling, or normal wear is not treated as a manufacturing defect. | Not covered | Not eligible for return under this policy |
The correct product arrived in proper condition, but I changed my mind
- Request time
- Not eligible
- What happens
- A correctly delivered product without a genuine issue cannot be returned simply because it is no longer wanted or expectations changed despite an accurate listing.
- Return delivery
- Not applicable
- Result
- No return, replacement, or refund
I received the wrong item
- Request time
- Within 48 hours
- What happens
- We will verify the issue and arrange a replacement or eligible refund.
- Return delivery
- Paid by ToyDost
- Result
- Replacement or refund
My item arrived damaged
- Request time
- Within 48 hours
- What happens
- Send us clear photos or video showing the issue. Once verified, we will arrange a replacement or eligible refund.
- Return delivery
- Paid by ToyDost
- Result
- Replacement or refund
Something is missing
- Request time
- Within 48 hours
- What happens
- Contact us if a product, accessory, or included part is missing from your order.
- Return delivery
- Paid by ToyDost when a return is required
- Result
- Missing item, replacement, or other suitable solution
The product has a manufacturing defect
- Request time
- Within 7 days
- What happens
- We will verify the defect. We normally offer a replacement first. If a suitable replacement is not available, an eligible refund may be offered.
- Return delivery
- Paid by ToyDost for approved genuine defects
- Result
- Replacement first, refund when appropriate
I damaged the product after receiving it
- Request time
- Not eligible
- What happens
- Damage caused by accidents, crashes, misuse, water, incorrect handling, or normal wear is not treated as a manufacturing defect.
- Return delivery
- Not covered
- Result
- Not eligible for return under this policy
1. Change of Mind
ToyDost does not accept returns, replacements, or refunds simply because a customer changes their mind after receiving the correct product in the condition described.
This includes situations where the customer no longer wants the product, the child does not like it, the order was placed accidentally, the customer found the product cheaper elsewhere, or expectations changed despite the product matching its description.
This does not affect claims involving an incorrect, damaged, incomplete, or genuinely defective product.
2. Wrong product received
If ToyDost sends you a product that is different from what you ordered, please contact us within 48 hours of delivery.
Once the issue is confirmed, ToyDost will arrange the appropriate solution, such as:
- sending the correct product;
- arranging an approved return at our cost; or
- providing an eligible refund where appropriate.
You should not have to pay return delivery charges for a mistake made by ToyDost.
4. Missing product, part, or accessory
If your order is missing an item, accessory, part, or other component that should have been included, contact us within 48 hours of delivery.
After verification, ToyDost will arrange the most suitable solution. Depending on the situation, this may include sending the missing item or part, replacing the product, or providing another appropriate solution.
3. Damaged product
If your product arrives physically damaged, please contact ToyDost within 48 hours of delivery.
Please keep:
- the product;
- its original packaging;
- the courier packaging where possible;
- all accessories and parts; and
- any labels attached to the parcel.
We may ask for clear photos or a short video so we can understand and verify the problem quickly.
An unboxing video is helpful and strongly recommended for damaged, incomplete, or missing-item claims, but customers should still contact us even if they do not have one.
5. Manufacturing defects
Some product problems can only be discovered after the product is opened and tested. If you believe your product has a genuine manufacturing defect, contact us within 7 calendar days of delivery.
Opening and reasonably testing a product does not automatically make a genuine manufacturing-defect claim invalid.
We may ask for photos, video, troubleshooting information, or other reasonable details to confirm the issue.
For an approved genuine manufacturing defect, ToyDost will normally offer a replacement first. If a suitable replacement is unavailable or a replacement is not a reasonable solution, an eligible refund may be offered.
RC planes, cars and electronic toys
RC products and electronic toys need special care because they can be damaged through crashes, water, incorrect charging, misuse, or improper handling.
A genuine manufacturing defect reported within the applicable period can still qualify for our return or replacement process.
However, damage caused after delivery by the customer is not considered a manufacturing defect.
Examples of issues that may be covered
- motor or electronic component not working during proper initial testing;
- controller failing to connect during proper initial testing;
- genuine charging or battery-system defect present at delivery;
- missing factory component;
- product arriving physically damaged.
Examples of issues that are not covered
- crash or impact damage;
- broken propellers, wings, wheels, body parts, or other parts caused by impact;
- water or moisture damage;
- incorrect charging or use of an unsuitable charger;
- misuse or rough handling;
- modifications or unauthorized repairs;
- lost accessories or parts;
- damage caused by ignoring supplied instructions;
- normal wear after use.
Please read the product instructions before using RC or electronic toys. If you are unsure how to operate a product, contact ToyDost before using it.
Correct products without a genuine issue
ToyDost does not offer change-of-mind returns for correctly delivered products that match their listing and arrive in proper condition.
This rule applies even if the product is unused, unopened, complete, or still in its original packaging.
It does not remove any remedy that may apply when ToyDost sent the wrong product or when an item arrived damaged, incomplete, or genuinely defective.
Sale and Final Sale items
Discounted products are not automatically excluded from protection for genuine issues.
Selected clearance products may be marked 'Final Sale', and this must be shown clearly on the product page before purchase.
A sale or Final Sale label does not remove the protections on this page when an item arrives incorrect, damaged, incomplete, or genuinely defective.
How to request a return or replacement
- 1
Contact ToyDost
Contact our customer support within the applicable time period and provide your order number.
- 2
Tell us what happened
Explain the issue clearly. For damaged, incorrect, incomplete, or defective items, we may ask for photos or a short video.
- 3
Wait for return instructions
Do not send a product back before receiving return instructions from ToyDost. We will tell you where and how the approved return should be sent.
- 4
Send or hand over the item
Pack the item safely with all required parts, accessories, and packaging.
- 5
Inspection
Once the returned product reaches us, we will inspect it and confirm the outcome.
- 6
Replacement or refund
If approved, we will arrange the replacement or process an eligible refund according to our Refund Policy.
Who pays the return delivery cost?
ToyDost pays
- wrong product sent;
- item arrived damaged;
- verified missing/incomplete order where return is required;
- approved genuine manufacturing defect.
No eligible return
- the correct product arrived in the condition described;
- there is no genuine defect, damage, missing item, or ToyDost error;
- the product was damaged through customer misuse, impact, water, incorrect charging, or normal wear.
Return inspection
Products returned for an otherwise eligible claim are inspected before a return, replacement, or refund is completed.
We check the product and, where relevant:
- its condition;
- included accessories and parts;
- packaging;
- the reported issue; and
- whether the claim meets the conditions explained on this page.
If we need more information, our support team will contact you.
Inspection may confirm whether reported damage, incompleteness, or a manufacturing defect is genuine and whether the approved remedy applies.
Return policy questions
Can I return a toy just because I changed my mind?
No. If you receive the correct product in the condition described and there is no genuine defect, damage, missing item, or ToyDost error, it is not eligible for return, replacement, or refund.
Do I need an unboxing video?
An unboxing video is strongly recommended for damaged, missing, or incomplete order claims because it can help us resolve the issue faster. However, you should still contact us if you do not have one.
What if I receive the wrong product?
Contact us within 48 hours. Once verified, ToyDost will arrange the appropriate replacement or eligible refund and will cover the approved return delivery cost.
What if an RC plane crashes?
Crash or impact damage caused after delivery is not considered a manufacturing defect. However, if the RC product has a genuine manufacturing defect during proper initial testing, contact us within 7 days.
Can I send a return without contacting ToyDost?
Please contact us first. We need to approve the return and provide the correct return instructions before you send anything.
When will I receive my refund?
Once an eligible returned product is received, inspected, and approved, refunds are processed according to our Refund Policy.
Need help with an order?
If something is wrong with your ToyDost order, contact us and we will help you understand the next step.
These policies are designed to explain ToyDost's return, replacement, and refund process clearly. Nothing on these pages is intended to limit any rights or remedies available to customers under applicable law.